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Customer Service Coordinator

We design and make toys! Award winning ones, that break Kickstarter funding records, built with the best supply partners in the world, backed by experienced, high-profile investors, loved by users in over 90 countries.

We’ve been around since 2013. We’re a growing company, with a growing team, and in need of an organised, energetic and experienced Customer Service specialist to help us manage our loyal, vibrant community of customers. You’ll be working with a small, transparent team of friendly founders and first round employees in our London HQ, with plenty of opportunities to grow within the business.

You’ll be offered equity, and a competitive salary. Our products are truly loved by our customers, which make them a joy to work with. We’re ready for growth, and you could be part of something special, impactful and historic.

We’re looking for

A super organised individual with incredible organisation skills and a passion for customer support. Someone to handle our direct relationship with customer enquiries, someone that wants to solve issue with a smile and be the connection between Primo and its customers.

  1. Use a range of office software, including email, spreadsheets and databases, ideally experience with ZenDesk
  2. Manage daily customer enquiries and requests
  3. Triage issues to the relevant departments
  4. Improve our Customer support processes and service systems’ workflows
  5. Support the team with some small logistics projects
  6. Work together with Community Management team for a seamless customer experience

About you

  • You love what you do.
  • You are very good at what you do.
  • You thrive in a dynamic environment that craves new ideas, values swift, productive execution,  recovers quickly from failures (they are inevitable).
  • You have passion for people.
  • You have a knack for putting the customer first and going out of your way to make them happy.
  • Exceptional interpersonal, verbal, and written communication skills.
  • Ability to multitask and work well under pressure with time sensitive deadlines.
  • Natural self-starter, proactive and able to thrive in a team-oriented environment.
  • Extremely well organised and detail oriented.
  • Proficiency with CRM systems, Google Apps, ZenDesk.

Desirable extras

  • Customer management tools
  • At least one killer signature dish

Expect from Primo

  • A competitive salary
  • A true start-up workplace i.e. flat, open structure, moving fast, high-energy, no BS
  • We’re here to build the best educational toy company in the world

Is this for you?

Tell us more about yourself here.