Frequently Asked Questions

Cubetto

  • How is Cubetto powered?

    6x AA batteries are all you need to get Cubetto up and ready for action!

  • How long do the batteries last?

    Cubetto and your little one can explore for up to 5 hours of continuous play on one set of batteries. Rechargeable recommended for more eco-friendly adventures!

  • Does Cubetto require the internet?

    Nope! Just turn him on and you’re ready to play.

  • What ages is Cubetto suitable for?

    Cubetto has been specifically designed to be most useful for children aged 3-6, meaning we’ve paid a huge amount of attention to every last detail – from the child-friendly language in our stories, to the machine-washable maps.

  • Where can I find translations of your materials?

    At the moment, digital versions of our teaching guide and story books are available in French, Italian, German, Spanish, and traditional Chinese. Just go to the relevant resource centre to find them! For Japanese and Korean translations, you can visit www.primotoys.jp and www.primotoys.kr respectively.

  • How sturdy is Cubetto?

    Cubetto has been drop-tested and trialled with hundreds of children around the world. His shell is sturdy, robust, and ready for action!

  • Help, my Cubetto doesn’t turn 90 degrees!

    Every Cubetto is unique, meaning that there may be slight differences in each one’s turning angle when unboxed. Not to fret! We’ve made a quick and easy tutorial for you to adjust this.

  • My Cubetto has stopped working.

    We’re sorry to hear this! Please get in touch via our contact form, and make sure to include your order number, and a written description of the problem. This will help us diagnose the issue, and lead to a speedier fix!

  • How can I purchase additional blocks?

    Extra Directional Blocks and Logic Blocks are now available on our shop page.

Shipping & Returns

  • Where do you ship to?

    We’re thrilled to ship to over 50 countries around the world, and this number is constantly growing. We currently ship to:

    Europe
    Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom

    North America
    Canada, Mexico, Puerto Rico, United States

    Asia
    Bahrain, Hong Kong, Israel, Jordan, Macao S.A.R., Oman, Qatar, Saudi Arabia, Singapore, Taiwan, United Arab Emirates

    Africa
    Egypt, South Africa

    Australasia
    Australia, New Zealand

    We also have separate sites for our customers in South Korea (www.primotoys.kr) and Japan (www.primotoys.jp), and our customers in Italy can buy through www.campustore.it

  • How much is shipping?

    Shipping costs are based on the weight of your order and can be calculated upon adding all items to your basket.

  • How long does delivery take?

    For our customers in the EU and the USA, standard delivery takes between 5-7 business days. Shipping to other countries may vary, but generally takes between 1 and 3 weeks.

  • Do you offer express delivery?

    We are not yet quite set up to offer express delivery services. However, we are looking to implement this in the near future!

  • Do you have a warranty period?

    Yes! All of our items have a warranty period of 1 year.

  • What happens if I lose or break part of the set?

    Our warranty covers any manufacturing defects, but unfortunately we cannot reimburse customers for lost or broken items.

  • What is your returns policy?

    We accept returns of unopened items within 14 calendar days of delivery. To be eligible for a return, your item must be in the same condition that you received it, and include the receipt or proof of purchase.

    If there is a fault with your product, first try troubleshooting using our Cubetto FAQs. If this doesn’t help, please get in touch via our contact form, and include both a written description of the fault, and attach a video. This will help us decipher if we can resolve the issue remotely, or if we need to send a replacement part.

  • How can I track my order?

    A unique tracking code will be sent through to your e-mail address approximately 1-3 standard working days after placing your order in the UK, US and Europe. This can take up to 2 weeks to arrive for rest of world orders. Should you fail to receive tracking within the allotted timeframe, please do not hesitate to get in touch with us and we will look into your delivery for you!

  • How can I change or cancel my order?

    All our orders are processed at 12pm (GMT+1) each day. Get in touch with us before this, and we would be more than happy to amend or cancel your order for you! Unfortunately we cannot amend order requests once the stipulated notice period has passed.

  • Can you provide an invoice for my order?

    Of course! Please request an invoice via our contact form and we will process this for you.

  • How much will I be charged at customs?

    If you are in the US or the EU there is no import tax. In other countries duty tax may vary, so we recommend checking with your customs office before purchasing. Please note, we won’t be able to provide a refund if you reject the shipment due to customs fees.

  • My zip code hasn’t been recognised.

    We’re sorry about that. First, please make sure we ship to your country. If we do, then write to our support team via our contact form and include your full shipping address, and attach a screenshot of the error message. This will help our technical team resolve the issue faster!

Education

  • Do you offer discounts for educators?

    Indeed we do! Simply chat to our Education team by filling in the form on this page to hear more about our volume discounts for educators.

  • Where can I find educational resources?

    Our education team will be happy to send you our teacher guide and lesson plans, and you can reach them on primotoys.com/education. We’re also building a resource centre dedicated to educational content, so please stay tuned!

  • Do I need a device to use Cubetto?

    Everything you need to get started is included in the Cubetto Playset. Just add 6x AA batteries and you’re ready to go!

  • How many kids can use a single Cubetto?

    We think Cubetto is most useful between pairs, or in small groups of 3 or 4.

  • Does Cubetto cater to special needs?

    We’ve experienced a great response from special needs educators who have introduced Cubetto in their programmes. You can find out more by reading our case studies at primotoys.com/resources.

    Cubetto is one of only a handful of STEM-learning toys that can be used by sighted and non-sighted children alike. This means that not only can visually-impaired children learn and play with Cubetto, they can also do so in the same learning environment as sighted children.

  • Do I need to know coding to use Cubetto?

    Nope – the Cubetto Playset has been designed to be equally accessible to both those who can code and those who can’t! Our lesson plans explain all the concepts to you, and suggest our favourite ways to explain them to your pupils. Get in touch!

  • Can Cubetto be used for learning other things besides coding?

    Cubetto is a cross-curricular toy that offers a fun and engaging way to learn about other subjects too. That’s why we’re always creating new maps and story books, so kids can learn about all sorts of topics, from the Solar System to Ancient Egypt, while practicing their programming skills. Cubetto also encourages collaboration and hands-on play, developing other important skills such as spatial awareness, teamwork, and storytelling.

    Check out our new campaign for some of our latest additions to the Cubetto ecosystem!

  • Why should 3-year-olds learn about coding?

    We believe that coding is the new literacy, and should therefore be prioritised from an early age. We think that children should be introduced to coding when they start learning how to read and write, and our smart-toys begin with the ABCs. It’s important children this young are exposed to basic principles of programming, even if they don’t necessarily learn how to code. Being introduced to the environment of programming, and the language of ‘algorithms’, ‘debugging’ and ‘functions’ helps give them the foundations necessary to excel.

  • Can I use more than one Cubetto at once?

    Yes! You can have many Cubettos in the same room. Cubetto simply responds to the nearest Board.

  • Do you accept POs?

    Absolutely! Simply get in touch via our contact form and a member of our Education team will be on-hand to assist you with your order.

  • I need a copy of your W-9 form.

    As a British company, we will be able to provide you with a W-8BEN, as opposed to W-9, form. Should you require a copy, please feel free to get in touch via our contact form and we will send this through!

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