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Frequently Asked Questions

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Cubetto

  • How is Cubetto powered?

    Cubetto is powered by 6x AA batteries.

  • How long do the batteries last?

    Cubetto and your little one can explore for up to 5 hours of continuous play on one set of batteries.

  • Does Cubetto require the internet?

    Nope! Just turn him on and you’re ready to play.

  • Is it suitable for 3 year olds?

    Absolutely, Cubetto has been specifically designed to be most useful for children aged 3-6, meaning we’ve paid a huge amount of attention to every last detail. From the child-friendly language in our stories, to the machine-washable maps.

  • Who is using Cubetto?

    Cubetto is already being used by more than 20,000 parents, educators and children in 45+ countries worldwide. Current customers include the State of Maryland and the City of Chicago in the US, while Cubetto is also part of a STEM suitcase project in Lyon, sponsored by the French Ministry of Education. It is used by EduCentrum on a similar program in Belgium where, like in dozens of other countries, Cubetto is used to help early years educators inspire coding in their classrooms. To find out more about how Cubetto is being used, feel free to explore our case studies at primotoys.com/resources.

  • What certification does it have?

    Making a learning experience safe is as important as making it fun. This means we ensure we meet and aim to exceed all certifications required in the countries we ship to.

  • Can children play independently with Cubetto?

    Yes, children can play with Cubetto without adults (once they’ve grasped the basics). Cubetto is also great for group work, and naturally encourages teamwork and collaboration. Children can solve challenges together, which makes it more fun!

  • What is innovative about Cubetto?

    Cubetto is powered by a hands-on coding language, which, unlike any other coding toy, allows young children to program with their hands instead of a screen. This innovative, block-based language plays like a toy, but is as powerful, scalable and flexible as any other procedural programming language.

  • Why did you decide not to use a screen?

    We decided not to use a screen because we believe that young children learn best through hands-on play at this age. Screens were designed for adults, and are not necessarily suited for early learning. Existing programmable toys currently function as an extension of tablets and smartphones, and the coding therefore happens on the screen. We chose to instead create a tangible coding language that kids can actually touch, supporting the Montessori principle that young children learn best with their hands.

  • Will you ever use screens?

    Of course! We’re not against using screens, and we accept that children will eventually have to make the transition to screen-based tools later on in their development. But for now we’re focussed on ensuring the interaction with our toys is tangible.

  • How is this coding?

    Cubetto introduces a host of programming concepts, including ‘algorithms’, ‘the queue’, ‘debugging’, and ‘recursions’. By removing unfamiliar distractions such as screens and keyboards this allows children as young as three to write and execute their first programs, using our tangible, block-based coding language.

  • Where can I find translations of your materials?

    Digital versions of our teaching guide and story books are available in French, Italian, German, Spanish, Korean, Japanese and traditional Chinese. We’re always working on translating to more languages, so stay tuned!

  • How sturdy is Cubetto?

    Cubetto has been drop-tested and trialled with hundreds of children around the world. His shell is sturdy, robust, and ready for action!

Shipping & Returns

  • Do you ship worldwide?

    We’re thrilled to be shipping to 60 countries around the world and are constantly working to bring Cubetto to more people meaning this number is increasing rapidly. To check if Cubetto is available in your country, visit our shop to and check our list of countries we ship to.

  • What happens if I lose or break part of the set?

    Get in touch with our support team who’ll be able to offer the best advice at: support@primotoys.com

  • Can I become a reseller or distributor?

    We are working with distributors worldwide. Please check on our distributor page to see if we already have a distributor in your country. If we do not, please contact sales@primotoys.com, with a description of your company. Our business development team will get in touch with you.

  • How can I cancel my order?

    If you would like to cancel your order, please contact us directly at support@primotoys.com and we will issue you a full refund.

  • Can I change my shipping address?

    No problem! To change your shipping address, or any other details relating to your purchase, please contact us at support@primotoys.com.

  • Can you provide an invoice for my order?

    Please write to support@primotoys.com with details of your order, and we will process an invoice for you.

  • How can I return my purchase?

    We want you to be happy with your Cubetto. If you’re not, then contact us on support@primotoys.com within 14-days of it arriving so we can arrange a return & refund. Once returned, we’ll refund the person who originally placed and paid for the order.

Education

  • Do you offer educational discounts?

    Indeed we do, simply chat to our Education team by filling in the form on our this page to hear more about our volume discounts for educators.

  • Do you offer teaching training workshops?

    Yes, we’ve got plenty of experience from our global community that we love to share. Set up a call with our Education team using the form on this page to find out more.

  • Can Cubetto be used for learning other things besides coding?

    Cubetto is a cross-curricular toy that offers a fun and engaging way to learn about other subjects too. That’s why we’re always creating new maps and story books, so kids can learn about all sorts of topics, from the Solar System to Ancient Egypt, while practicing their programming skills. Cubetto also encourages collaboration and hands-on play, developing other important skills such as spatial awareness, teamwork, and storytelling.

  • Where can I find educational resources?

    To help you get started with Cubetto, we have created a teacher guide, as well as our resource centre, an ever-growing library of activities, resources and ideas, which we constantly improve.

  • Do I need to know coding to use Cubetto?

    Nope, the Cubetto playset has been designed to be equally accessible to both those who can code and those who can’t! Our teacher guide explains all the concepts to you, and suggests our favourite ways to explain them to children.

  • Do I need a device to use Cubetto?

    No, everything you need to get started is included in the Cubetto playset.

  • How many kids can use a single Cubetto?

    We think Cubetto is most useful between pairs, or in small groups of 3 or 4.

  • Does Cubetto cater to special needs?

    We’ve experienced a great response from special needs educators who have introduced Cubetto in their programs. You can find out more by reading our case studies at primotoys.com/resources.

    Cubetto is also the only product that can be used by sighted and non-sighted children alike. This means that not only can visually-impaired children learn and play with Cubetto, they can also do so in the same learning environment as sighted children.

  • Why should 3 year olds learn about coding?

    We believe that coding is a new literacy, and should therefore be prioritised from an early age. We think that children should be introduced to coding when they start learning how to read and write, and our smart-toys begin with the ABCs. It’s important children this young are exposed to basic principles of programming, even if they don’t necessarily learn how to code. Being introduced to the environment of programming, and the language of ‘algorithms’, ‘debugging’ and ‘functions’ helps give them the foundations necessary to proceed.

  • Can I use more than one Cubetto at once?

    Yes! You can have many Cubettos in the same room. Cubetto simply responds to the nearest Board 🙂