Frequently Asked Questions

6x AA batteries are all you need to get Cubetto up and ready for action!

Cubetto and your little one can explore for up to 5 hours of continuous play on one set of batteries. Rechargeable recommended for more eco-friendly adventures!

Nope! Just turn him on and you’re ready to play.

Cubetto has been specifically designed to be most useful for children aged 3-6, meaning we’ve paid a huge amount of attention to every last detail – from the child-friendly language in our stories, to the machine-washable maps.

Cubetto has been drop-tested and trialled with hundreds of children around the world. His shell is sturdy, robust, and ready for action!

Every Cubetto is unique, meaning that there may be slight differences in each one’s turning angle when unboxed. Not to fret! We’ve made a quick and easy tutorial for you to adjust this.

We’re sorry to hear this! Please get in touch via support@primotoys.com, and make sure to include your order number, a written description and short video of the problem. This will help us diagnose the issue, and lead to a speedier fix!

Extra Blocks are now available on our shop page.

No assembly required!  Simply insert batteries to Cubetto and the Interface Board then turn on the small switches. Cubetto will sing a little song when it is powered on.

Absolutely, Cubetto has been specifically designed to be most useful for children aged 3-6, meaning we’ve paid a huge amount of attention to every last detail. From the child-friendly language in our stories, to the machine-washable maps.

We’re thrilled to be shipping to 60 countries around the world and are constantly working to bring Cubetto to more people meaning this number is increasing rapidly. To check if Cubetto is available in your country, visit our shop to and check our list of countries we ship to.

Absolutely! We have a growing bank of activities, lesson plans, and other resources to help you inspire coding in your classroom with Cubetto. You can find them right here, at primotoys.com/resources.

Cubetto can explore for up to 5 hours of continuous play with your little one, on one set of batteries.

Each Cubetto playset comes with one year of warranty from the date of purchase.

We are working with distributors worldwide. Please check on our distributor page to see if we already have a distributor in your country. If we do not, please contact sales@primotoys.com with a description of your company. Our business development team will get in touch with you.

We’re thrilled to ship to over 50 countries around the world, and this number is constantly growing. We currently ship to:

Europe
Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

North America
Canada, Mexico, Puerto Rico, United States

Asia
Bahrain, Hong Kong, Jordan, Macao S.A.R., Malaysia, Oman, Qatar, Saudi Arabia, Singapore, Taiwan, United Arab Emirates

Australasia
Australia, New Zealand

We also have separate sites for our customers in:

South Korea (www.primotoys.kr)

Japan (www.primotoys.jp)

Italy (www.campustore.it)

Russia (www.babyoptgroup.ru)

Shipping costs is free. We offer all Postage and Packaging!

For our customers in the EU and the USA, standard delivery takes between 5-7 business days. Shipping to other countries may vary, but generally takes between 1 and 3 weeks.

We are not yet quite set up to offer express delivery services. However, we are looking to implement this in the near future!

Yes! All of our items have a warranty period of 1 year, or the minimum guaranteed warranty in your country.

Our warranty covers any manufacturing defects, but unfortunately we cannot reimburse customers for lost or broken items.

A unique tracking code will be sent through to your e-mail address approximately 1-3 standard working days after placing your order. Should you fail to receive tracking within the allotted timeframe, please do not hesitate to get in touch with us and we will look into your delivery for you!

All our orders are processed at 12pm (GMT+1) each day. Get in touch with us before this, and we would be more than happy to amend or cancel your order for you! Unfortunately we cannot amend order requests once the stipulated notice period has passed.

Of course! Please request an invoice via support@primotoys.com and we will process this for you.

If you are in the US or the EU there is no import tax. In other countries duty tax may vary, so we recommend checking with your customs office before purchasing.

Our couriers are Fedex for orders within US, Canada, Mexico and UPS for all other orders. Customers in some countries may be subject to courier advancement fees.

We unfortunately will not be able to provide a refund if you reject the shipment due to customs or processing fees.

We’re sorry about that. First, please make sure we ship to your country. If we do, then write to our support team via support@primotoys.com and include your full shipping address, and attach a screenshot of the error message. This will help our technical team resolve the issue faster!

Indeed we do! Simply chat to our Education team by emailing support@primotoys.com to hear more about our volume discounts for educators.

You can access our teacher’s guide and lesson plans at www.primotoys.com/education/lesson-plans. We’re also building a resource centre dedicated to educational content, so please stay tuned!

Everything you need to get started is included in the Cubetto Playset. Just add 6x AA batteries and you’re ready to go!

We think Cubetto is most useful between pairs, or in small groups of 3 or 4.

We’ve experienced a great response from special needs educators who have introduced Cubetto in their programmes. You can find out more by reading our community case studies.

Cubetto is one of only a handful of STEM-learning toys that can be used by sighted and non-sighted children alike. This means that not only can visually-impaired children learn and play with Cubetto, they can also do so in the same learning environment as sighted children.

Nope – the Cubetto Playset has been designed to be equally accessible to both those who can code and those who can’t! Our lesson plans explain all the concepts to you, and suggest our favourite ways to explain them to your pupils. Get in touch!

We believe that coding is the new literacy, and should therefore be prioritised from an early age. We think that children should be introduced to coding when they start learning how to read and write, and our smart-toys begin with the ABCs. It’s important children this young are exposed to basic principles of programming, even if they don’t necessarily learn how to code. Being introduced to the environment of programming, and the language of ‘algorithms’, ‘debugging’ and ‘functions’ helps give them the foundations necessary to excel.

Yes! You can have many Cubettos in the same room. Cubetto simply responds to the nearest Board.

Absolutely! Simply get in touch via support@primotoys.com and a member of our Education team will be on-hand to assist you with your order.

As a British company, we will be able to provide you with a W-8BEN, as opposed to W-9, form. Should you require a copy, please feel free to get in touch via support@primotoys.com and we will send this through!